Periodic Technical Inspections

Terms and conditions

The terms on which we provide the VTP GO platform to ISCIR-authorised firms that carry out periodic technical inspections. By opening an account, the firm accepts them.

Last updated: . The Romanian version is the reference text; this is a translation.

1. Who provides the service

VTP GO is provided by DESIGN CREED S.R.L., registered office Str. Gheorghe Lazăr nr. 5B, et. 5, ap. 10, Sector 1, Bucharest, Romania, Trade Register No. J2026029383009, fiscal code 54621252, email contact@vtpgo.ro ("we"). The firm that opens an account is referred to below as "the firm".

2. What VTP GO is and who it is for

VTP GO is an online platform, available at app.vtpgo.ro, in which ISCIR-authorised firms keep their customer and appliance records, schedule jobs, draw up the PT A1 inspection report in the official format and track expiry dates.

The service is for professionals only — companies and other forms of organisation authorised to carry out this activity — not for consumers. Whoever opens the account declares that they act on the firm's behalf and are entitled to bind it.

3. The account

  • The details in the registration request must be true. The account belongs to the firm, not to the person who opened it.
  • The account owner invites the other users, sets their permissions and is responsible for what they do in the account.
  • Each user keeps their password and the device used for two-step sign-in confidential. If you suspect unauthorised access, tell us immediately at contact@vtpgo.ro.

4. The free trial and the price

  • The first 3 months are free, with the complete product and no card.
  • When the free trial ends, the account is restricted: no new work can be started, but existing data remains available to view and print, and reports already in progress can be completed. Full access returns once the subscription is agreed.
  • The price in force is the one published on the Pricing page; no VAT is added, as DESIGN CREED S.R.L. is not registered for VAT. Invoicing and the payment method are agreed directly with the firm: there is no online payment in the app and we hold no card details.
  • We announce a price change by email at least 30 days in advance; it applies from the next billing period. If the firm does not agree, it can end the contract before that date.
  • If an invoice remains unpaid after its due date and after we have told you, we may restrict the account in the same way as at the end of the free trial. No data is lost.

5. What the firm undertakes

  • To use the service lawfully and only for its own business; not to resell or rent out access.
  • To be responsible for the data it enters, including the technical content of reports, measurements, conclusions and signatures, and for compliance with ISCIR technical regulations. The platform helps draw up the documents but does not check whether measurements or conclusions are correct and is not technical or legal advice.
  • To have a legal basis for the personal data of its customers and staff that it enters, and to give them the information the GDPR requires (section 7).
  • Not to try to access other firms' data, circumvent the platform's technical limits, overload it or upload malicious code.

6. What we undertake

  • To provide the service with professional diligence and keep the data secure, with the measures described in the Privacy policy.
  • To do everything in our power to keep the platform permanently available, although we cannot guarantee uninterrupted operation. Planned maintenance is done, as far as possible, outside normal working hours.
  • To provide support on working days, at contact@vtpgo.ro and in the app.
  • The platform evolves, so its features may change. We will not remove, without at least 30 days' notice, a feature without which the PT A1 report can no longer be drawn up.

7. Processing data on the firm's behalf

This section is the data processing agreement required by Article 28(3) of Regulation (EU) 2016/679 (GDPR) and applies to the personal data the firm enters into the platform.

7.1 Roles

For the data of the firm's customers and the data the firm enters about its staff, the firm is the controller and we are the processor. For the data needed to administer accounts and secure the platform we are the controller, as set out in the Privacy policy.

7.2 Subject matter, nature, purpose and duration

We host, store, display and organise the data, calculate expiry dates, generate documents for printing and send emails when the firm asks us to — only to provide the service described in these terms, for the duration of the contract and until the data is deleted under 7.11.

7.3 Data subjects and data

  • The firm's customers (individuals and representatives of legal entities): name, address, phone number, email, fiscal code (for companies), appliances and where they are installed, appointments, inspection reports and the signatures on them.
  • The firm's staff: identification details, ISCIR authorisations and stamps, signatures, activity in the app.

The platform is not designed for special categories of data (Article 9 GDPR) or for personal identification numbers, and the firm does not enter them.

7.4 The firm's instructions

We process the data only on the firm's documented instructions — these terms and the actions the firm takes in the app — including with regard to transfers, unless the law requires otherwise; in that case we tell the firm beforehand, where the law allows. If we believe an instruction infringes the law, we say so immediately.

7.5 Confidentiality

The people we authorise to process the data have committed themselves to confidentiality or are under a legal obligation of confidentiality.

7.6 Security

We apply the technical and organisational measures required by Article 32 GDPR, described in the Privacy policy: encrypted connections, each firm's data separated at the database level, two-step sign-in, encrypted backups and restricted access to the servers.

7.7 Sub-processors

The firm gives us general authorisation to engage sub-processors. At present they are:

  • HostGate (hostgate.ro) — server hosting, in data centres in Bucharest;
  • Resend (Plus Five Five, Inc., USA) — sending automatic emails, including reports sent to customers at the firm's request;
  • Google Workspace (Google Cloud EMEA Limited, Ireland) — the contact@vtpgo.ro mailbox, for data the firm sends us by email in support requests.

We tell the firm by email at least 30 days before adding or replacing a sub-processor. The firm may object within that period; if we cannot find a solution, it can end the contract without penalty. We impose the same data protection obligations on our sub-processors and remain liable to the firm for how they perform them.

7.8 Transfers outside the European Economic Area

Transfers to Resend and, where applicable, Google rely on the standard contractual clauses adopted by the European Commission; both companies are also certified under the EU-U.S. Data Privacy Framework. The database and files stay on the servers in Romania.

7.9 Assisting the firm

We help the firm, through the app's features and directly where needed, to respond to data subjects' requests (access, rectification, erasure, export) and to meet its obligations under Articles 32–36 GDPR (security, breach notification, impact assessments, prior consultation), within the limits of the information available to us.

7.10 Personal data breaches

If we become aware of a breach affecting the firm's data, we notify the firm without undue delay and within 48 hours at most, with the information we have, and help it meet its own notification obligations.

7.11 Deletion and return of data

The firm can export its data from the app at any time. The data stays in the account until the firm asks for it to be deleted; at its request, we delete it within 30 days, except for data the law requires us to keep. Backups are then replaced at the pace described in the Privacy policy.

7.12 Audits

We make available to the firm the information needed to demonstrate compliance with this section and allow audits, including inspections, by the firm or an auditor it mandates, with reasonable notice, at the firm's expense and without access to other customers' data.

8. Intellectual property

The platform, its code, design and the VTP GO brand belong to us. For the duration of the contract the firm receives a non-exclusive, non-transferable right to use the platform for its own business. The data entered by the firm remains the firm's.

9. Liability

  • We are liable for direct loss caused to the firm through our fault, up to the amounts the firm paid for the service in the 12 months before the event.
  • We are not liable for indirect loss (for example loss of profit or loss of customers), for the content entered by the firm and decisions based on it, or for interruptions caused by force majeure or by internet and power providers.
  • These limits do not apply to loss caused intentionally or through gross negligence, or in any other case where the law does not allow liability to be limited.

10. Duration, suspension and termination

  • The contract starts when the account is created and runs for an indefinite period.
  • The firm can end it at any time, without penalty, by writing to contact@vtpgo.ro. A period already invoiced remains payable.
  • We can end it with 30 days' notice sent by email, or immediately if the firm seriously breaches these terms (unlawful use, attempts to access other firms' data, non-payment after notice).
  • We can suspend a user's or a firm's access immediately only where necessary to stop an attack or a serious breach; we tell the firm as soon as possible.
  • After termination, the data stays in the account until the firm asks for it to be deleted, as set out in 7.11.

11. Confidentiality

Each party keeps confidential the non-public information it receives from the other in connection with the service and uses it only to perform the contract.

12. Changes to these terms

We announce changes by email to account owners at least 30 days before they apply and publish the new version on this page. If the firm does not agree, it can end the contract before the date they apply; continuing to use the service after that date means accepting the new terms. Changes required by law may apply sooner.

13. Governing law and disputes

The contract is governed by Romanian law. We first try to settle any disagreement amicably; failing that, the dispute is decided by the competent courts in Bucharest.

For any question about these terms: contact@vtpgo.ro.